Monitoring code – integration

WHAT IS A TRACKING CODE

A monitoring (or tracking) code lets the SALESmanago system gather data on a website. This makes it possible to track user activity on your website. It’s necessary to implement the tracking code in order to take advantage of the full system potential. Each of our clients gets a unique monitoring code when they activate their account. A tracking code is necessary for the system to function properly. One website can only have one tracking code, but you can use the same tracking code on multiple websites.

Benefits:

  • identification and monitoring visitors on your website
  • monitoring the effects (open rate and click-through rate) of your email marketing
  • automatic display of live chat on your website
  • automatic display of pop-ups on your website

You can find your monitoring code in two places:

  • the SALESmanago home dashboard where the code appears until you implement it on your website, you can do it by yourself or you can send it to your webmaster, so it will be done for you.

  • in the Settings menu, in the Integration tab (always available).

BEN

If you have a website built on PrestaShopMagentoWordPress or Joomla!, click the appropriate link below to see a dedicated instruction. If you’re using another platform, continue reading.

HOW TO ADD A MONITORING CODE TO A WEBSITE

1EN

Go to Settings → Integration. A window will open, where you will see your tracking code.

[1] Your monitoring code

[2] View the code with the dynamic script – (optional) select this checkbox if you want to add a line of dynamic script to your tracking code. This will allow dedicated scripts to be used.

[3] Copy to clipboard – click this button to save your tracking code to the clipboard. Afterward, you should see this confirmation:

2EN

Now open the source code of the website you want to start monitoring.

Enter your tracking code right before the end of the <body> section (before the </body>.closing tag).

Do this on every page of your website.

TIP: You can also install your monitoring code using Google Tag Manager.

A correctly entered tracking code looks like this:

3PL

HOW DOES A MONITORING CODE WORK

A tracking code assigns cookies smuuid, and smclient to people visiting the monitored website.

  • smuuid is a unique contact ID, assigned to every visitor who accepts cookies. It lets you track anonymous visits as well.
  • smclient is used to track specific contacts – people who are identified in the CRM database.

The smclient cookie is assigned when:

  • clicked a link in an email sent from SALESmanago,
  • submitted a contact form integrated with SALESmanago,
  • clicked a link generated on a contact card,
  • clicked a link in an email sent from a proxy account.

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