Contact status options

Contacts in SALESmanago can take various status options:

A) Monitored contact – tagged with a capital  M – additional status options include: opt-in, opt-out, deleted. For more information on contact monitoring click here >>

monitorowany

B) Non-monitored contact – tagged with a capital  N – additional status options include: opt-in, opt-out, deleted.

niemonitorowany

C) Opt-in contact – marked with a green dot. Contacts with this status have been subscribed to mailing campaigns. The opt-in status has been set as default for all contacts imported from SALESmanago to the database.

monitorowany

D) Opt-out contact –  marked with an orange dot. Opt-out contacts have been unsubscribed from mailing campaigns. SALESmanago will not send any messages to such contacts.

optout

E) Deleted contact – marked with a red square. For more information click here >>

usuniete

F) Hard bounces – marked with a dark grey square. Email addresses defined as hard bounces are likely to be incorrect so the system does not deliver any messages to such contacts. The problem with delivery must have occurred permanently. Any repeated attempts at delivering messages will also fail. More details available here >> .

hardbounce

IMPORTANT INFORMATION:

1) When importing the database from a file to SALESmanago System all contacts receive the opt-in status as default.

2) Contacts are subscribed to the contact form as opt-outs. The contact status will change to opt-in only after the subscription has been confirmed.